Conversations, tickets, or both
Efficient Ticketing And Workflow Automation
Addressing complex customer issues requires more than just conversations. With Freshdesk, your team can collaborate effectively, leverage smart assist tools for quicker resolutions, and streamline tasks and workflows with intuitive drag-and-drop automation.
Comprehensive Service Enhanced By AI
Effortlessly resolve customer issues across all channels with our seamless omnichannel solution. From self-service options to personalized conversations and efficient ticket management, enjoy the convenience of having it all in one place.
Seamless Conversational Support Across Every Channel
Engage with your customers on their preferred channels, whether through intelligent self-service bots, popular messaging platforms like WhatsApp, traditional email, or voice. With these versatile options, you’ll be equipped to deliver delightful customer experiences at scale.
