Freshservice by Freshworks
Freshservice - AI Driven IT Service Operations
Get enterprise-level capabilities minus the complexity and give your team the ability to do more with less effort. It’s intelligent service management, powered by AI with Freshservice by Freshworks.
Unify IT And Power
Business Performance
IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.
Built-in AI = Boosted Efficiency And Better Experience
Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.
The Power To Be More Productive
Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.
Capabilities
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Microsoft Teams, Freshservice puts them all together in one single view.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
ITAM
See it all in real time: hardware, software, and SaaS in an auto-updating CMDB.
IT Modernization
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.