Freshservice by Freshworks
Freshservice ESM: Facilities Management For Efficient Facility Operations
Digitize employee service experiences, automate tasks, and ensure a fully functional, safe, and comfortable environment for employees to thrive with Freshservice by Freshworks.
Offer Instant Support With
A Hub Of Information
Drive a culture of self-service by deflecting basic employee queries with a 24/7 virtual agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low-value tasks.
Convert Ad-hoc Requests Into Standard Processes
Publish a catalog of workplace requests across services like maintenance, reservations, or travel bookings in a centralized support portal for easy access to raise requests. Auto-assign employee requests, provide AI-powered responses, and drive cases to resolution in no time.
Measure Metrics
That Matter >>
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Allow Your Service Desk
To Run By Itself
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce risks.
Manage Assets And
Contracts In One Place
Unify purchase orders, contracts, and asset management to ensure hassle-free operations. Get complete visibility into asset lifecycle, track asset usage, and schedule periodic reminders for repairs and maintenance.
