Freshservice by Freshworks
Enhancing Employee Experiences With Freshservice HR Service Management
Automate your HR services and processes with a digital-first strategy, foster employee productivity, and drive a culture of service excellence.
Turn Calls, Emails And
Pings Into Cases
Publish a catalog of HR services across the employee lifecycle in a centralized support portal that aids in easy access to raise requests. Freshservice HR service management allows to auto-assign cases, provide AI-powered responses, and drive cases to resolution in no time.
Give Time Back With
Powerful Automations
Replace routine manual tasks with flexible workflows, automate cross-functional approvals based on the nature of the request and create rules for escalations to drive faster resolution and improve enterprise productivity.
Measure Metrics
That Matter >>
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, get valuable insights with granular data on bottlenecks for better planning and execution.
Empower Employees With
Firsthand Knowledge
Drive a culture of self-service by deflecting basic employee queries with a 24/7 virtual agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low value tasks.
Make New Employee
Onboarding Memorable
Surface potential issues and optimize support operations with proactive AI-driven insights. Unleash the power of generative AI to analyze interactions constantly, monitor quality, and realize a lower TCO.
