Freshservice by Freshworks
Modern ITAM For Efficient Service Operations
Optimize costs, minimize issues, and automate service operations. Get full visibility of on-premise assets, cloud resources, and SaaS apps with Freshservice by Freshworks.
Advanced Discovery, Optimizing, And Management
Business today demands end-to-end asset visibility. Auto-capture cloud and on-premise asset details. Scan QR and barcodes to track assets with our mobile app. See dependency mapping and lifecycles in one place to optimize services, avoid disruptions, and hit SLAs.
End-to-end
Asset Visibility
Make service ops more effective, root cause analyses more accurate, and change deployments more efficient with a 360 CMDB. Real-time connectors with built-in and leading discovery solutions, identity providers, and endpoint management tools make current and complete visibility possible.
Automations Across
Asset Lifecycle
Track assets from procurement to retirement. Automate onboarding, cloud resources provisioning, and manage vendors and inventory efficiently. Plan approvals and recovery process, auto-calculate depreciation, and bulk update and send lifecycle alerts.
Inventory Management
Maintain an inventory of IT and other assets across the business using advanced discovery solutions. With native and connected discovery solutions, Freshservice provides a single source of truth for more efficient planning of your service delivery processes.
Cloud Management
Discover, manage, and automate cloud resources across multiple providers in a single unified cloud catalog. Get holistic visibility into cloud dependencies, control cloud usage within your service desk, and automate provisioning and management.
SaaS Management
With a rich single view, eliminate redundant SaaS subscriptions, track usage, and stay in compliance. Discover your SaaS estate, identify underutilized applications with granular, app-specific usage data, and optimize SaaS spending with insight-driven automated actions.
Software Asset Management
Discover installed software across your organization, optimize usage with integrated identity providers, evaluate performance over time, and have your vendor data in the same place. With scheduled scans and auto-assignment, reduce inefficiency and remove roadblocks.
Contract Management
Maintain a unified record for your contracts and software licenses throughout their lifecycle. Automate contract renewals and track expirations. Stay on top of contract expiration timelines and the general cost trend across software, products, and vendors using curated reports.
