Freshservice by Freshworks
IT Operations Management
Gain uptime and guarantee business value. Track service health, consolidate alerts to minimize noise, then collaborate and resolve fast. All on one solution, assisted by AI.
Consolidate, Standardize And Solve
With all your alerts in a single view, you can resolve issues fast and improve business continuity. Workflows create incidents and route them to the right agents. AI groups alerts and reduces noise, so your team is empowered to solve rather than sort.
Automate 24/7 Agent Coverage
Streamline incident response by automating escalation on MS Teams, Slack, WhatsApp, in-app notifications, SMS, phone, and email. Enable collaboration between your IT and DevOps teams to contain and prevent service outages.
Minimize Impact And Maximize Speed
Drive a response that matches incident severity with customized workflows. Start with complete context, centralized data, and tools so teams can fix fast. Keep users informed with timely updates on a status page. Then, get AI to create the post-incident report.
Service Health Monitoring
Meet and exceed your service-level agreements by mapping interdependencies, seeing the big picture, and gauging incident impact at a glance. With real-time service monitoring and a single view, spot root causes and prioritize incidents by user impact.
Cloud Management
Automate, simplify, and streamline your cloud operations with built-in integrations from leading providers like AWS, Azure, VMware, and GCP. Optimize services, plan change rollouts, diagnose problems, and remediate issues faster with auto-dependency mapping.
Change Management
Boost business continuity by bringing AI-powered efficiencies to change management. Mitigate risks and estimate business impact with CMDB and service desk data. Automate routine processes, reduce redundancy, minimize manual efforts, and track requirements.
