Freshservice by Freshworks
Transform ITSM From Cost Center To Value Driver
Drive AI-powered innovation, optimize efficiency, and deliver tangible business value with a unified solution that’s easy to use and built for growth with Freshservice by Freshworks.
Delight Employees With
AI-driven Resolutions
Keep your employees engaged with quick, consistent, and convenient services that world-class businesses offer to customers. Maximize productivity with services that are unified and accessible.
Resolve Fast
And Restore Quickly
When agents have the right tools and context together in one workspace and can automate routine tasks, you get fewer frustrations and faster resolutions. With all these capabilities and more, you can count on better business continuity.
Let AI Learn About
Your Knowledge Base
Increase employee satisfaction, expedite self-service, and share knowledge with a robust knowledge base and intelligent virtual agents. AI can auto-generate articles from prompts, and analyze recent incidents to highlight key questions for future articles.
Change Management
Boost business continuity by bringing greater efficiency to change management. Accelerate change deployment and estimate the business impact of changes to mitigate risk proactively.
Problem Management
Don’t just react to recurring incidents—anticipate and prevent them, and have AI help you spot similar ones and write case summaries afterward. Perform root-cause analysis, minimize disruptions, and speed up communications with automations.
Project Management
Get the flexibility to run projects in Agile, Waterfall, or Hybrid modes through a single unified service management solution. Get visibility and control on projects with Gantt, List, and Kanban views, and get cross-project insights for timely, consistent rollouts.
Workload Management
Plan, prioritize, and optimize workloads to minimize burnout, enhance employee experience, and maximize productivity. Get in-depth visibility, track progress, and easily balance workloads to ensure timely work completion.
