Freshservice by Freshworks

Freshservice - AI Driven IT Service Operations

Get enterprise-level capabilities minus the complexity and give your team the ability to do more with less effort. It’s intelligent service management, powered by AI with Freshservice by Freshworks.

Unify IT And Power
Business Performance

IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency, but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.

Built-in AI = Boosted Efficiency And Better Experience

Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.

The Power To Be More Productive

Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.

Capabilities

Freddy AI

Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.

Omnichannel

Text, email, tickets, or Microsoft Teams, Freshservice puts them all together in one single view.

ITSM

Seamless service management, efficiency with AI and automation, and insights for managers.

ITOM

Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.

ITAM

See it all in real time: hardware, software, and SaaS in an auto-updating CMDB.

IT Modernization

Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.

Case Studies